Privacy Policy 

BeSocial. Privacy Policy

Effective date: 29 May 2026
Version: 2026.05.29

Entity: Nexaro Group Pty Ltd (ABN 99 691 567 772) (“Nexaro Group”, “BeSocial”, “we”, “us”, or “our”).

 

BeSocial. is currently only available to users within Australia. All BeSocial. policies and terms (including this document) are drafted principally to comply with Australian law. This includes the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APP”), the Competition and Consumer Act 2010 (Cth), and other relevant state and federal Australian legislation. If BeSocial. expands into other jurisdictions or becomes subject to additional privacy laws, we may update this Privacy Policy and our practices to comply with those applicable legal requirements.

 

Nexaro Group operates the BeSocial. mobile application or website (the “App” or “Website” collectively the “Platform”). We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APP/s"). By signing up, you agree to our Terms and Conditions and acknowledge our Privacy Policy, including how we collect, use and disclose your personal information. This Privacy Policy explains how we collect, store, protect, use and share information about you when you use BeSocial.. We suggest you read this in conjunction with the BeSocial. Policies.

​​

Contact.

Controller: Nexaro Group Pty Ltd (ABN 99 691 567 772), registered postal address at PO Box 1110, Richmond North VIC 3121, Australia.

Contact: You can reach us at support@besocialapp.co or by mail at the above address for any privacy queries or concerns.

​

Definitions.

In this Privacy Policy:

·            Account means the account you create to access and use BeSocial..

·            Policies means the Community Guidelines, Terms and Conditions, and Privacy Policy, as updated from time to time.

·            Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

·            Sensitive information includes certain kinds of personal information that receive additional protection (for example, information about a person’s health, sexual orientation, or other sensitive attributes). Because BeSocial. is a social platform, some profile fields or user-generated content may involve sensitive information if you choose to provide it. However, you will never be asked to provide sensitive personal details unless you choose to do so, and refusing to provide sensitive information will not affect your access to BeSocial.’s core services.

·            Host means a user, club, organiser, creator, venue representative, or partner that creates, manages, promotes, or delivers an event, plan, or community activity through the Platform.

 

Other capitalised terms are defined where first used.

​

About this Privacy Policy.

This Privacy Policy describes:

1.          What personal information we collect and how we collect it.

2.          Why we collect it and how we use it.

3.          When we disclose it and to whom.

4.          Whether we are likely to disclose personal information overseas.

5.          How we keep personal information secure.

6.          How you can access and correct your personal information.

7.          How to make a privacy complaint.

​

This Privacy Policy applies to personal information we handle about you as a user of BeSocial.. It does not apply to third-party websites, apps, or services that you access via links or integrations (those services have their own terms and privacy policies).

​

Age Policy.

BeSocial. is intended for adults. You must be at least 18 years old to create an account or use the App. We do not knowingly collect personal information from individuals under the age of 18, nor do we market our services to minors. If you are under 18, please do not register for an account or provide any personal information through the App. If we become aware that an individual under the age of 18 has created an account or submitted personal information to the App, we will take appropriate steps to suspend or delete the account and remove the associated information as required by law.

​

Anonymity and Pseudonymity.

Because BeSocial. facilitates in-person friendship connections, it is impracticable for us to deal with completely anonymous users and profiles (APP 2.2). We require certain identifying information for safety and trust. We do allow use of a nickname on your profile, but you must still verify your account and meet our Community Guidelines.

 

Information We Collect.

While we cannot control how other users may use information you voluntarily share with them, we take reasonable steps to enforce our Terms, Community Guidelines, and safety processes where misuse is reported. We strongly encourage all members to be mindful of the personal information they choose to share on BeSocial. For your safety and privacy, we advise against including sensitive details in your profile or messages, such as your email address, phone number, home address, financial information, identification numbers, or any other information that could be misused.

 

BeSocial. aims to only collect personal information that you intentionally provide to us. However, we understand that sometimes we may receive personal information without having asked for it (for example, through contact forms, file uploads, or user reports from our users). In such cases, we will handle this unsolicited personal information in line with our legal obligations. This means we will first assess whether we could have lawfully collected that information under APP 3 (which governs the collection of solicited personal information). If we determine that we could not have collected the information under our normal processes (and we are not required by law to retain it), we will take reasonable steps to destroy or de-identify the information as soon as practicable. We do not use or disclose such information for any purpose before it is removed from our systems. If the unsolicited information is something we could have collected (or if we are required by law to keep it), we will treat and protect it like any other personal information in accordance with this Privacy Policy and the Australian Privacy Principles, ensuring it is handled securely and confidentially.

 

Please be careful when sharing personal information with other users. We cannot control how another user may use information you voluntarily disclose to them. If someone misuses your information in violation of our Terms, and Agreement we will take appropriate action, but we cannot undo disclosures you have made to them.

 

Account Information

When you download the App and create an Account we collect information such as your full name, username, email address, mobile phone number, date of birth and gender identity. For safety and security and to ensure you have the best possible user experience, we also require users to verify their accounts using their email address. We also collect your profile photographs and location to help connect you with others. Once you register, you can review and change this information (other than your name and date of birth) at any time just by logging in to the App. It is your responsibility to ensure that your account details are kept up to date. If your email address, home address or telephone number changes, please ensure that you update this in your account. The information we collect helps to enhance the App and verify our users. Registration Information such as your name and photograph may be visible to other users who view your profile page. Most of the personal information we request is necessary to provide you with the BeSocial. service. If you choose not to provide certain required information, such as your date of birth (to verify you are an adult) or a verified phone number, you will not be able to create an account or use BeSocial.. Some other details (like profile fields or enabling location) are optional, but not providing them may limit your ability to use certain features (for example, without location you won’t see nearby friends).

 

Data Accuracy

We take reasonable steps to ensure the personal information we have is accurate and up-to-date. For example, we may verify your contact information (like sending a confirmation email or SMS on sign-up) and we might remind you periodically to review your profile details. We encourage you to correct or update your information at any time through your account settings to help us maintain accuracy. Before using or disclosing personal information, we may also double-check its accuracy if needed.

 

Content

We collect and store the content you create or share on the Platform, which may include messages, photos, posts, event activity, and reports you submit.

​

​Safety

For safety and integrity, we may collect information to:

1.          Verify your phone number.

2.          Conduct age assurance or age verification where needed.

3.          Investigate reports, safety incidents, or Policy violations.

 

If we request identity documents for age verification, we aim to collect and retain only what is reasonably necessary (for example, confirmation of verification outcome, and limited audit information), and not to retain more than needed for safety, compliance, and fraud prevention.

 

Government Identifiers

We do not adopt or use any government-issued identifier (such as a driver’s licence, passport or national ID number) as your account identifier or for any unrelated purpose. If we request official ID for age or identity verification, we only use it to verify your details and do not store the identifier longer than necessary. We do not disclose government identifiers to third parties except if required by law.

 

Usage Data

We gather data on how you use the App. This may include your IP address, device type, browser type (Website), app version, device and advertising identifiers (where available and enabled), operating system, and your interactions with the App (such as searches, profile views and matches). We use analytics tools (like Google Analytics) to improve our service.

 

Messaging

When you send messages or upload content (photographs, status updates, etc.), we process that data to transmit it to other users and store it on our servers.

 

Geolocation Information

If you enable location services for BeSocial., we may collect approximate or precise location information from your device, depending on your device settings and permissions, to provide location-based features within the Platform. We will only collect additional technical location signals, such as nearby Wi‑Fi data, where reasonably necessary for the feature you are using or for fraud or safety controls, and only where your device permissions allow it. You can disable location access at any time through your device settings, although some features may then be unavailable.

​

Device Information

When you use the App, we may automatically collect certain technical information about your device. This may include your device type, model, operating system, and unique device identifiers. We use this information to operate, improve, and secure the App, as well as to enhance your overall user experience. If you choose to grant permission, the App may also request access to your device’s contacts. This access will only be used for the specific purpose you approve, such as helping you connect with someone through the App. We do not access or use your contacts without your consent.

​

Surveys and Other Contributions

BeSocial. may invite you to participate in surveys, research initiatives, or feedback requests to help us improve the App and better understand our community. Participation in these activities is entirely voluntary. We may also reach out to ask whether you would like to share your experience with BeSocial., provide a testimonial, or be featured in marketing materials, for example, if you tell us that you’ve formed a meaningful connection through the App. Any involvement in promotional or marketing content will only occur with your explicit consent, and further details will always be provided before you agree to participate. If you prefer not to receive invitations to take part in surveys, research, or marketing opportunities, you can opt out at any time by contacting us at support@besocialapp.co.

​

Customer Support

If you contact our Customer Support team, we will collect your email address and any information you provide in your enquiry to assist us in resolving your request. We may also record certain technical information, such as your IP address, to help maintain security and prevent misuse of the App. We keep support enquiries and complaint records only for as long as reasonably necessary to resolve the issue, investigate safety or legal matters, comply with law, or establish, exercise, or defend legal claims. Records that are still needed for those purposes may be retained for up to six years, after which we will destroy or de-identify them unless law requires longer retention.

​

Information We Receive From Third Parties.

Depending on how you use BeSocial., we may receive information from:

1.          App stores and payment providers (e.g., purchase confirmations, subscription status, transaction IDs, and country/region).

2.          Authentication/verification providers (e.g., phone verification outcome).

3.          Advertising and analytics partners (e.g., attribution signals such as whether an install occurred after an ad view, subject to your device settings and partner policies).

4.          Social integrations (if you choose to connect an account, we receive the data you authorize via that integration).

We may collect personal information about you from third parties or publicly available sources only where reasonably necessary for safety, fraud prevention, legal compliance, or another function of BeSocial., and only where permitted by applicable law. We will not collect or use criminal record information, including information obtained from background-check providers or sex-offender register checks, unless the collection is lawful and either:

1.          You have expressly consented to the collection; or

2.          An exception under the Privacy Act 1988 (Cth) applies.

 

If we collect personal information about you from a third party and you may not reasonably be aware of that collection, we will take reasonable steps to notify you of the fact of collection, the source or type of source, the purpose of collection, and any usual disclosures, at or before the time of collection or as soon as practicable afterwards, unless an exception applies.

 

How We Use Your Information.

We use the information we collect to operate and improve the App and Website, to communicate with you, and to enhance your experience. In particular, we may use your data to:

1.          Operate, deliver, and maintain the core functionality of the App, including facilitating matches, displaying profiles, and enabling communication between users;

2.          Create and manage your profile so you can connect with others based on shared interests and preferences.

3.          Personalise your experience across the App, including recommending potential matches and relevant features.

4.          Communicate with you about your account, updates, new features, service announcements, and other important information relating to the App.

5.          Verify your identity and age where required, which may include reviewing submitted information, photographs, or confirming contact details.

6.          Send notifications and other communications, such as match alerts, messages, and (where you have opted in) newsletters or marketing updates. All electronic marketing communications we send will contain a functional unsubscribe facility or opt-out mechanism. You may also opt out at any time through your account settings or by contacting us at support@besocialapp.co.

7.          Conduct research, analytics, and service evaluations to better understand how the App is used and to improve our offerings.

8.          Develop, test, and implement new features, technologies, and processes to enhance user experience.

9.          Monitor, detect, prevent, and address security risks, fraudulent activity, and misuse of the App.

10.       Comply with applicable laws, regulations, and lawful requests from authorities.

11.       Investigate and resolve disputes, complaints, and reports submitted by users.

12.       Protect the safety, rights, and wellbeing of our users and third parties.

13.       Enforce our Terms and Conditions and safeguard the integrity of the BeSocial. community.

 

We do not use or disclose your personal information for purposes other than those described in this Privacy Policy, those reasonably related to the purpose for which it was collected, or as otherwise required or permitted by law. If we intend to use your information for any materially different purpose, we will provide additional notice and seek your consent where required.

​

Moderation Practices.

We use automated tools and human review to support spam detection, fraud prevention, safety, content moderation, and personalised recommendations. We may review profiles, photographs, reports, and private messages only where reasonably necessary to investigate reports, detect spam or fraud, address safety risks, comply with law, or enforce our Terms and Community Guidelines. We do not continuously monitor all private communications in real time. Significant moderation decisions that may materially affect your account, such as a permanent account ban, are subject to human review before a final decision is made, except for limited temporary anti-spam or security measures. You may contact our Support Team to request a review of a moderation decision.

​

If you believe that action has been taken against your account in error, you may contact our Support Team to request a review of the decision.

​

How We Share Your Information.

We do not sell your personal information to advertisers or other third parties. We may share your data in the following ways.

 

With Other Users

Information you post on your profile (such as your photographs, biography and basic details) is visible to other BeSocial. members. We also share content you upload to the App so that the intended recipients can view it (for example, when you message another user).

 

Service Providers

We use trusted third-party service providers to help operate the App. These may include cloud hosting and infrastructure providers, payment processors, analytics providers, email delivery providers, customer support platforms, verification and authentication providers, content delivery and media storage providers, safety and fraud-prevention providers, research and survey tools, and software development and maintenance providers. We disclose personal information to these providers only to the extent reasonably necessary for them to provide services to us, and we require them to protect personal information through contractual, technical and organisational measures consistent with applicable privacy laws. These may include providers for:

1.          Cloud hosting and infrastructure.

2.          Analytics and performance monitoring.

3.          Customer support platforms.

4.          Verification and authentication (e.g., phone verification).

5.          Content delivery and media storage.

6.          Safety tooling and fraud/spam prevention.

7.          Payment processing and subscription management.

8.          Research and survey tools.

9.          Software development, testing, and maintenance support.

 

We disclose personal information to service providers only to the extent reasonably necessary for them to perform services for us, and we require them to protect information via contractual and technical controls consistent with applicable privacy obligations.

 

Payment Processing

When you buy a ticket, make an event-related payment, request a refund, or receive a Host payout, your payment is processed by Stripe and, depending on the payment method or purchase flow you choose, by Apple, Google, or another wallet or app-store provider. These providers may collect or receive your name, email address, billing details, payment method details, transaction amount, transaction date, merchant and event details, device and fraud signals, refund or chargeback information, and identity or payout verification information.

​

We may receive back limited payment data such as payment status, transaction ID, order reference, card brand, wallet type, last four digits, receipt information, payout status, and fraud or dispute indicators. We do not store your full payment card number or CVC.

Hosts only receive limited payment information reasonably needed to administer the event, such as whether a booking was successful, ticket quantity, booking reference, and refund status. If you are a Host, Stripe may also collect your bank account, business, tax, and identity verification details directly or through us to set up payouts, prevent fraud, and comply with legal obligations.

​

Events and Hosts

When you RSVP to, join, host, or buy a ticket for an event or club activity, we may share limited attendee information with the relevant Host so they can run the event. This may include your first name or profile name, profile photo, age range or confirmation that you are 18+, email address where needed for event communications, ticket or RSVP status, booking or order reference, number of tickets, check-in status, refund status, and any event-specific answers or support messages that relate to the event.

​

If you choose to provide dietary, accessibility, health, emergency contact, or other sensitive event-related information, we will only use and share that information with the Host, venue, or relevant service provider where reasonably necessary to deliver the event safely or for the specific purpose for which the information was collected.

We do not share your full payment card number, CVC, bank account details, home address, phone number, or full date of birth with Hosts by default. We will only share additional information where you choose to provide it, it is specifically required for a particular event, or we tell you about the disclosure at or before the time of collection.

Hosts may use attendee information only for administering the relevant event or club activity, event-related communications, entry verification, support, safety, refunds, complaints, legal compliance, and reasonably necessary record-keeping. Hosts must not sell attendee information, build unrelated marketing lists, profile attendees for unrelated purposes, or use attendee information outside BeSocial. except where you have clearly opted in, the Host is otherwise permitted by law, or the use or retention is required to handle a refund, chargeback, complaint, dispute, or legal claim. When a Host no longer needs attendee information, the Host must securely delete or de-identify it.

 

To the extent permitted by law, when you RSVP to, host, or purchase a ticket for an event through the Platform, we collect, use, hold, and disclose event-related personal information for the primary purpose of administering the event, facilitating payments and payouts, supporting safety and customer service, preventing fraud, complying with law, and resolving disputes, and for related purposes you would reasonably expect. We may disclose limited personal information to Hosts and third-party providers, including overseas providers, where reasonably necessary for those purposes, and we take reasonable steps in the circumstances to require lawful handling, appropriate security, and deletion or de-identification when the information is no longer reasonably required unless retention is required or authorised by law.

 

Moderators

We may monitor activity on the App and review user-submitted content for compliance with our Terms and Conditions and Community Guidelines. This may include reviewing your name, registration details, profile information, photographs, and the content of messages where necessary.

 

Social Networks

If you link your BeSocial. account to a social network or share content between them, that platform will receive the information you choose to share (subject to your privacy settings on that platform).

 

Marketing and Advertising Service Providers

We may engage third-party marketing partners (“Marketing Partners”) to assist us in delivering advertisements on external websites and applications, avoid showing acquisition ads to existing users, show advertisements to people who have visited our Platform but did not register, build audiences based on limited signals and to measure and improve the effectiveness of our marketing campaigns, if you have first expressly consented to that disclosure. In doing so, we may share limited information such as:

1.          Your device’s advertising identifier (a unique identifier assigned by your device to assist with advertising measurement and performance tracking).

2.          Approximate location information derived from your IP address.

3.          Age and gender (where provided).

4.          Information about your interactions with our Platform, such as pages visited or actions taken (for example, downloading the App or creating an account).

5.          A hashed (encrypted) version of your email address for audience matching purposes.

 

We will disclose such information only to the extent reasonably necessary for those purposes. Unless you separately consent to a partner’s own processing, we require these providers to handle the information only on our instructions and not to use it for their own unrelated purposes or for direct marketing to you on behalf of other clients. You can withdraw your consent or opt out of tailored advertising at any time through our cookie settings, relevant device advertising settings, or by contacting us.

 

Legal and Safety

We expect all members to use the App responsibly and in accordance with our Terms and Conditions and Community Guidelines. We are committed to maintaining a safe and respectful environment for everyone. We may cooperate with third parties to enforce intellectual property rights and other legal rights where appropriate. We will also comply with lawful requests from law enforcement agencies, regulators, or government authorities, whether within or outside your country of residence, where we are legally required to do so. Where required or authorised by law, or where otherwise permitted under the Privacy Act, we may preserve, access, use, or disclose personal information, including account and activity information, but only to the extent reasonably necessary to:

1.          Comply with applicable laws, regulations, court orders, or legally binding requests.

2.          Assist in the investigation or prevention of suspected criminal activity.

3.          Protect the safety or vital interests of any individual.

4.          Detect, prevent, or address fraud, security risks, or technical issues, including working with anti-spam or fraud prevention providers.

5.          Protect the rights, property, or lawful interests of the App, our users, or third parties.

 

In these circumstances, we may exercise or decline to exercise any legal rights or objections available to us, as appropriate.

 

Business Transfers

If Nexaro Group or the App is involved in an actual or proposed merger, acquisition, restructure, sale of assets, financing, insolvency process, or similar business transaction, we may disclose personal information to relevant advisers, financiers, counterparties, or prospective counterparties to the extent reasonably necessary for due diligence, transaction planning, completion, integration, or transition. Where practicable, such disclosures will be subject to confidentiality obligations and appropriate security controls. We will not disclose personal information more broadly than is reasonably necessary, and any successor entity will be required to handle personal information in accordance with applicable law.

 

Anti-Spam and Anti-Fraud

Your information may be shared with related entities within our corporate group where necessary to support the operation and security of the App. This may include sharing information to detect, prevent, or investigate fraudulent activity, spam, payment irregularities, or other misuse of the platform. Any such sharing is carried out in accordance with applicable privacy laws and solely for legitimate business, safety, and security purposes.

 

Aggregated or De-identified Data

We may use or disclose aggregated or de-identified data for analytics, research, and business insights, where it cannot reasonably identify you.

​

Disclosures.

We engage carefully selected third parties (“Service Providers”) to perform functions and provide services that support the operation, delivery, and improvement of the App. The types of Service Providers we use may vary depending on the features you use and the services you access within the App. Examples of the categories of Service Providers we may engage include the below.

 

Billing and Payment Providers

To facilitate purchases of paid features or subscriptions within the App (for example, Apple App Store or Google Play). These providers process payment information in accordance with their own privacy policies.

 

Event-Related Disclosures

We may disclose event-related personal information to Hosts, venues, customer support providers, fraud and identity providers, payment providers, insurers, professional advisers, and regulators or law-enforcement bodies where reasonably necessary to administer the event, protect safety, prevent fraud, investigate complaints, enforce our Terms and Conditions, or comply with law. We do not sell attendee lists. Where practicable, we limit these disclosures to the minimum information reasonably needed for the relevant purpose.

 

Authentication and Verification Providers

To help verify user accounts and enable secure authentication processes (for example, SMS or phone verification providers).

 

Social Media Integration Providers

If you choose to connect your BeSocial. account to a third-party platform (such as Facebook, Instagram, or Spotify), we may share limited information necessary to enable that integration.

 

Artificial Intelligence and Technology Providers

We may use third-party AI service providers to power certain features within the App, such as conversation prompts, matching enhancements, or content suggestions. Where such services are used, only limited and necessary information is shared (for example, selected profile interests, first name for greeting purposes, age range, or general location such as city). Sensitive information is not shared for these purposes. AI providers are contractually restricted in how they use and retain any information, and retention periods are limited.

 

Product Improvement and Research Partners

We may use survey platforms, research agencies, and analytics providers to conduct customer feedback initiatives, market research, and product improvement analysis.

IT, Hosting, and Infrastructure Providers

We may use trusted cloud hosting providers, data storage partners, cybersecurity services, and software tools necessary to operate the App, manage customer support, and maintain platform security.

 

Community Management and Support Software Providers

If you contact us through email, social media, or in-app support, your enquiry may be processed through secure third-party support or community management platforms.

 

App Development and Technical Development Partners

We may engage external software development companies, technical consultants, or development partners to design, build, maintain, test, or improve the App and its infrastructure. Where such partners have access to personal information, it is strictly limited to what is necessary for development, troubleshooting, or maintenance purposes. These partners operate under binding confidentiality agreements and data protection obligations and are not permitted to use personal information for their own purposes.

We conduct due diligence on all Service Providers before engagement to ensure they implement appropriate data protection and information security measures. We only share the personal information that is reasonably necessary for the services being provided.

​

Where possible, data is minimised, de-identified, or pseudonymised.  All Service Providers are contractually bound by confidentiality obligations, data security requirements, and retention limitations consistent with applicable privacy laws.

 

Wix

Personal information collected

BeSocial. uses the Wix platform to handle user sign-ups, waitlist registrations, and our referral program. In this process, Wix may collect or process personal data that you provide or generate. This can include details like your name, email address, and your city or general location (for example, from your postal address or inferred by IP). Wix also collects technical data from your device, such as your IP address and browser/operating system information. In the context of our referral/waitlist programs, Wix may track referral counts or record your eligibility for rewards.

 

Data Storage and Transfer

Personal information processed through Wix may be stored on Wix’s servers in multiple countries. For example, Wix explicitly notes that site visitor data may be kept in data centers in the United States of America, Ireland (EU), and other international countries. Personal data may also reside on servers in Australia or other jurisdictions where Wix or its cloud providers operate. We acknowledge that using Wix involves cross-border data transfers, and we handle these transfers in accordance with the Privacy Act’s requirements.

 

Compliance with Australian Privacy Law

BeSocial. is bound by the Privacy Act 1988 (Cth) and the APPs. Under APP 8 (cross-border disclosure), before disclosing personal information overseas we must take reasonable steps to ensure that the overseas recipient (e.g. Wix outside Australia) will handle the data in accordance with the APPs. Where we disclose your personal information to overseas providers such as Wix, we take reasonable steps to ensure they handle your information in a manner consistent with the APPs. These steps include due diligence, contractual safeguards via Wix’s DPA, regular compliance monitoring, and technical controls to protect personal data. Where we disclose personal information to an overseas recipient, we will take reasonable steps in the circumstances to ensure the recipient does not breach the APPs in relation to that information, unless an exception under APP 8 applies. If, in a particular case, we rely on your consent for an overseas disclosure, we will expressly inform you at the time that, if you consent, APP 8.1 will not apply to that disclosure, which may mean we are not accountable under the Privacy Act for the overseas recipient’s handling of the information and you may not be able to seek redress under the Privacy Act in relation to that handling, and we will then seek your express consent.

 

Meta

Where we use Meta Platforms (for example, Facebook or Instagram) as a marketing and advertising partner, certain data processing activities may be carried out jointly between the App and Meta in relation to advertising performance measurement and audience insights. In connection with advertising analytics and campaign measurement, BeSocial. and Meta may each independently collect and process certain information relating to advertising performance and audience insights. This means we are each responsible for complying with applicable data protection laws for our respective roles in that processing. If your request relates to personal information that BeSocial. holds or discloses through Meta-related tools, you may contact either BeSocial. or Meta; we will handle requests about information we hold in accordance with APPs 12 and 13, and where the request relates solely to information held independently by Meta, we may direct you to Meta’s privacy channels. Meta’s Privacy Policy explains how it processes personal information and how you can manage your privacy preferences. The information involved in this processing may include actions you take on our Platform, such as visiting certain pages, creating an account, or engaging with specific features. This data may be collected through cookies, pixels, or similar technologies (such as the Meta Pixel), which help us:

1.          Measure and understand the effectiveness of our advertising campaigns.

2.          Improve our marketing strategies and user acquisition efforts.

3.          Deliver more relevant advertisements to you and to individuals with similar interests or characteristics.

 

If you have questions about how BeSocial. works with Meta in relation to advertising data, you may contact us at support@besocialapp.co. 

​

Information Others May See.

BeSocial. is built to help people connect meaningfully. To make that possible, certain information you choose to share on your profile or within the App may be visible to other users. When using the App, you should assume that any content you post, upload, or share within your profile or through interactive features may be viewed by other members. This includes your profile information, photographs, interests, badges, and other details you choose to make available.

We encourage you to think carefully before sharing personal or sensitive information as you are not required to provide sensitive personal information. This may include details such as your sexuality, religious beliefs, political views, health information, or other personal attributes. While you may voluntarily include such information in your profile or through optional features, you are not required to do so. We will only collect sensitive personal information if you explicitly consent and it is directly relevant to our services. We will inform you of the specific purpose and obtain your consent before collecting any such information. If you choose to include sensitive personal information in optional profile fields, event responses, or other content you submit through the Platform, you expressly consent to our collection, use, and disclosure of that information only for:

1.          Displaying that content to the audience you choose;

2.          Providing the specific feature, event, or service you requested;

3.          Responding to safety incidents, complaints, disputes, or legal claims; and

4.          Complying with applicable law.

 

We will not use or disclose that sensitive information for unrelated marketing, advertising, or profiling purposes without obtaining further express consent where required by law.

 

Where we seek sensitive information for a specific feature, event, or safety process, we will explain the purpose at or before collection and, where required by law, ask for separate consent. You are never required to provide sensitive personal information, it’s optional and entirely your choice. 

​

Please also remember that photographs you upload may reveal personal information about you. Your profile and content may also be shared by other users outside the App. For example, another user may take a screenshot of your profile or conversation and share it with others. Nexaro Group does not control how third parties may use content once it has been shared outside the platform. Where you connect your BeSocial. account to third-party platforms (such as social media accounts), certain information from those services may be displayed on your profile in accordance with your settings. If you access the App on a shared device or log in through a third-party account, we recommend logging out after each session to prevent others from accessing your account. Please note that in some jurisdictions, local laws may require us to provide users with access to copies of their communications. Once downloaded, Nexaro Group cannot control how that information is subsequently used or shared by the user.

​

Direct Marketing and Message Compliance.

We will only send you direct marketing (emails, SMS, or in-app messages) if you have explicitly opted in to receive such communications. Each marketing message will clearly identify us as the sender and include a free and easy way for you to opt out (unsubscribe). If you opt out or withdraw consent, we will honour your request promptly (within 5 business days or sooner, as legally required) and you will no longer receive promotional messages from us. (Please note you may still receive essential service or account notices that are not promotional in nature).

​

Security of Your Data.

At Nexaro Group, we take the protection of your personal information seriously. We implement appropriate technical and organisational security measures designed to safeguard your data against unauthorised access, misuse, loss, alteration, or disclosure. These measures may include secure servers, encryption technologies, access controls, and firewall protections. While we take reasonable steps to protect your information, no online platform or method of electronic transmission is completely secure. As a result, we cannot guarantee absolute security of information transmitted to or stored within the App. If we suspect a data breach may be eligible under the Notifiable Data Breaches scheme, we will carry out a reasonable and expeditious assessment and take all reasonable steps to complete that assessment within 30 days, as required by law. If we become aware that there are reasonable grounds to believe an eligible data breach has occurred, we will prepare the required statement, notify the OAIC, and notify affected individuals as soon as practicable in accordance with the Privacy Act. Our notification will describe the breach and recommended steps to protect yourself.

​

You also play an important role in maintaining the security of your account. We recommend that you:

1.          Log out of your account when using shared or public devices.

2.          Keep your password confidential and do not share it with anyone.

3.          Choose a strong password and update it periodically.

4.          Contact us immediately if you believe your account has been accessed without your authorisation.

 

For event and payment-related information, our safeguards may include role-based access controls, staff and contractor confidentiality obligations, vendor due diligence, encryption in transit and, where supported, at rest, audit logs or activity records, secure ticketing and refund workflows, and processes for detecting and responding to suspected misuse, fraud, or data breaches. Host access is limited to the attendee information and platform tools reasonably needed for the relevant event.

 

If you suspect unauthorised access to your account, please notify our Support Team as soon as possible so we can take appropriate action.

​

Notifiable Data Breaches.

If we experience a data breach involving personal information, we will assess the incident and, where required under the Notifiable Data Breaches scheme, notify affected individuals and the Office of the Australian Information Commissioner (“OAIC”).

 

Access and Correction.

General

Under Australian privacy law, you have the right to request access to the personal information we hold about you, and to request correction of any errors. To make a request, please contact us at support@besocialapp.co. We will respond to your request within a reasonable time, as required by law. These rights are subject to some exceptions under law and we will explain if any such exception applies when responding to you. You may also request that your account be deactivated and information deleted (subject to any legal obligations to retain certain data).

​

Event-Related Rights

Hosts are independently responsible for complying with applicable privacy laws in relation to any attendee information they receive through the Platform. Hosts may only use attendee information for event administration, safety, support, legal compliance, and related purposes described in this Privacy Policy.

You may request access to, or correction of, the event-related personal information we hold about you, ask us to delete or de-identify certain information where lawful and practicable, withdraw optional event-specific consents, and complain if you believe your privacy has been mishandled. Where your request relates to information independently held by a Host, Apple, Google, or Stripe, we may need to coordinate with that party or direct you to them.

​

If your request relates to a ticket purchase, refund, payout, or Host communication, please include the event name, booking reference, and date of transaction so we can locate the relevant records more quickly.

 

Complaints.

If you believe we have breached your privacy rights, you may contact us at support@besocialapp.co or by mail at our registered postal address. We will acknowledge receipt of your complaint within five business days where practicable, investigate the complaint, and provide a written response within 30 days or, if that is not practicable, tell you when we expect to respond. Our response will explain the outcome, any action we will take, and how you can escalate the matter to the Office of the Australian Information Commissioner if you are not satisfied.

 

Your Rights.

You may have certain rights in relation to your personal information. These rights may include:

​

Right to be informed

You have the right to know how we collect, use, and handle your personal information. We aim to manage your information in an open and transparent way. 

 

Right of access

We will respond to your request within a reasonable time and may need to verify your identity before providing access. There may be circumstances where we are permitted to refuse access, in which case we will provide written reasons.

 

Right to correction

If the information we hold about you is inaccurate or incomplete, you may request that it be corrected. We will take reasonable steps to do so.

 

Direct Marketing Opt-Out

You can opt out of receiving direct marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly. We will process your request promptly.

 

Rights relating to automated decision-making 

BeSocial. may use automated systems to help recommend features, content, or connections, or to help detect spam and harmful behaviour. Our automated systems may analyse profile information, activity patterns, reports, uploaded content, and interaction signals to help detect spam, fraud, harmful conduct, fake accounts, or Policy violations, and to personalise recommendations. Significant moderation outcomes, such as permanent account bans, are subject to human review. From 10 December 2026, additional transparency obligations may apply in Australia for certain automated decision-making that significantly affect individuals. We will update this Privacy Policy as needed to meet any applicable requirements.

 

How to Exercise Your Rights.

To protect your account and personal information, we may need to verify your identity before processing your request. If you have concerns about how we have handled your personal information or responded to your request, please contact us in the first instance so we can attempt to resolve the matter. If you are not satisfied with our response, you may have the right to lodge a complaint with your local privacy regulator. In Australia, this is the OAIC.

​

Data Locations.

To operate and deliver BeSocial.’s services, we may store and process personal information using servers and infrastructure located in multiple overseas countries. BeSocial. may also disclose personal information to overseas recipients (for example, service providers who store or process data outside Australia). Event and payment data may also be processed overseas by providers that support ticketing, payments, customer support, fraud screening, cloud hosting, analytics, and communications. Where practicable, the countries in which overseas recipients are likely to be located may include but is not limited to:

1.          Australia.

2.          United States of America.

3.          United Kingdom.

4.          European Union countries.

5.          Israel. 

6.          Asia-Pacific countries where major cloud/service providers operate.

 

Our hosting infrastructure may be managed through reputable third-party data centre providers. In addition, certain Advertising Partners and Service Providers may process personal information outside of Australia. Where personal information is transferred internationally, we take reasonable steps to protect it, which may include contractual protections, due diligence, regular compliance monitoring, and technical controls. These safeguards may include:

1.          Entering into legally binding contractual arrangements with service providers.

2.          Implementing data protection clauses consistent with internationally recognised standards (such as approved model contractual clauses where applicable).

3.          Conducting due diligence to ensure service providers maintain appropriate security and confidentiality protections.

4.          Applying technical and organisational security measures to protect transferred information.

 

Before we disclose personal information to an overseas recipient, we take reasonable steps in the circumstances to ensure that the recipient does not breach the Australian Privacy Principles in relation to that information, unless an exception under APP 8 applies. Where we rely on your consent for a particular overseas disclosure, we will expressly inform you of the consequence before seeking that consent.

​

If we begin disclosing personal information to recipients in additional countries, we will update this Privacy Policy as soon as practicable before that change.

If you would like further information about the safeguards we use for international data transfers, you may contact us at support@besocialapp.co.

​

Data Retention and Deletion.

We retain your personal information only for as long as it is reasonably necessary for the purposes outlined in this Privacy Policy and as required or permitted by applicable law. When you delete your account, your profile will no longer be visible to other users. For a short period (up to 28 days), your account may be recoverable in case deletion occurred accidentally. After this period, we begin the process of permanently deleting or de-identifying your personal information from our active systems, unless we are required or permitted to retain it for legitimate reasons, including:

1.          To comply with legal, tax, or accounting obligations.

2.          Security, fraud prevention, and prevention of repeat Policy violations (including preventing banned users from re-registering).

3.          Backups and system integrity (with deletion occurring over time as backups cycle).

4.          To demonstrate compliance with applicable laws or to maintain records relating to account restrictions, warnings, or bans.

5.          To resolve ongoing disputes, investigations, complaints, or legal claims.

6.          To protect our community and prevent fraud, abuse, or repeated Policy violations (for example, retaining limited information to prevent a banned user from creating a new account).

7.          To support legitimate business interests, such as maintaining the safety and security of the App.

​

Event attendance records, ticketing records, refund records, dispute records, safety reports, support messages, and payout records are kept only for as long as reasonably necessary for event administration, legal compliance, security, fraud prevention, accounting, tax, and dispute resolution. Some records, especially payment, payout, tax, refund, and dispute records, may be kept for up to seven years or longer where required by law or reasonably necessary to protect legal rights. Information retained by Stripe is subject to Stripe’s own retention obligations and processes. When we no longer need personal information, we take reasonable steps to destroy it or de-identify it.

We regularly review the data we hold and erase or anonymise personal information once it is no longer required for the purposes outlined above.

​

Legal Grounds for Processing.

We process personal data on the following bases to:

1.          Fulfil our contract with you (e.g. using your info to provide the app’s core services).

2.          With your consent (e.g. sending marketing communications, processing any sensitive information you add to your profile).

3.          Comply with legal obligations.

4.          As reasonably necessary for our functions and activities, including maintaining platform safety, preventing fraud, improving services, and complying with legal obligations, except where such interests are overridden by your rights.

​

If we process your data based on consent, you can withdraw that consent at any time (for example, you can opt out of marketing or remove optional profile information).

​

Important Notice.

Even after you delete information from your profile or close your account, content that has already been shared with other users may continue to exist outside of BeSocial.. For example, another user may have taken a screenshot or saved shared content. While BeSocial. cannot control how content is shared once it has been copied or shared by other users outside the Platform, we take reasonable steps to enforce our Terms and Conditions and Community Guidelines and act promptly on and/or respond to misuse reports. Users are encouraged to report inappropriate sharing or conduct so we can take appropriate action. If you have authorised third-party platforms or applications to access your information, those services may retain data in accordance with their own privacy policies and terms.

​

Cookies.

BeSocial. is committed to being transparent about how we use cookies and similar technologies, and how they support your experience on the Platform. Below we explain what cookies and similar technologies are, how we use them, how long they last, and how you can manage your preferences.

 

What We Mean by “Cookies” in this Privacy Policy

Cookies and similar technologies may collect information that is personal information (or may become personal information when combined with other information we hold).

Cookies are small text files that websites place on your device or browser to store or retrieve information. In addition, BeSocial. may use similar technologies on the Website and/or within the App, such as:

1.          Pixels / web beacons (small code/images that detect views or actions).

2.          Tracking URLs (unique links that help measure attribution and traffic sources).

3.          Software Development Kits (SDKs) (code embedded in the App that supports analytics, security, attribution, and advertising measurement).

4.          Device identifiers (such as advertising identifiers, where available and enabled). 

 

For simplicity, this Privacy Policy refers to all of the above as “Cookies,” unless we say otherwise.

​

First-Party vs Third-Party Cookies

First-party Cookies are set by BeSocial..​ Third-party Cookies are set by third parties whose tools we use (for example, analytics or advertising partners). Third parties may process information in accordance with their own privacy policies and settings. Where we use third-party tools, we aim to implement them in a way consistent with this Privacy Policy and applicable privacy requirements.

 

Why We Use Cookies

We use Cookies to:

1.          Operate and secure the Platform (including authentication and fraud prevention).

2.          Remember preferences and settings.

3.          Understand how the Platform is used and improve performance and features.

4.          Measure marketing and advertising effectiveness and, in some cases, support targeted advertising outside BeSocial..

 

Except for strictly necessary cookies, we will only set cookies or similar tracking technologies on your device with your prior consent, where required by applicable law. When you first use our Platform, you will be given a clear choice to accept or reject non-essential cookies (such as analytics or advertising cookies). We will not use these cookies until you have given consent, and you can change your cookie preferences at any time. 

​

Categories of Cookies We May Use

Strictly Necessary Cookies

These cookies are essential for the App and Website to function properly. We do not require consent under applicable law to use these cookies. Without them, core features such as logging in, processing payments, uploading photos, chatting, or saving privacy preferences would not work. They may also help us:

1.          Protect users from spam and fraud.

2.          Prevent unauthorised login attempts.

3.          Detect suspicious activity.

4.          Secure payment transactions.

 

Some strictly necessary cookies may be provided by trusted third parties where their services are required for functionality (for example, authentication or secure payments).

 

Analytics Cookies 

These cookies help us understand how users interact with the App and Website. We use this information to analyse performance, fix technical issues, and improve features. Analytics data is typically collected in aggregated form and may include:

1.          Number of visitors.

2.          Pages visited.

3.          Features used.

4.          General location (based on IP address).

5.          App performance data.

 

We may use third-party analytics providers to assist with this process.

 

Social Media Cookies

If you interact with social media features or connect your BeSocial. account to third-party platforms, those services may place cookies on your device. These cookies may allow content sharing or account linking functionality.

 

Advertising and Marketing Cookies

These cookies may be set by BeSocial. or our marketing partners to:

1.          Measure the effectiveness of advertising campaigns.

2.          Understand which ads lead to app downloads or account creation.

3.          Avoid showing you the same advertisement repeatedly.

4.          Deliver relevant advertisements on other platforms.

 

Where required by law, these cookies are only used with your consent.

​

Cookie Lifespan

Cookies can last for different amounts of time depending on their purpose:

1.          Session Cookies expire when you close your browser or end a session.

2.          Persistent Cookies remain until they expire or you delete them.

 

Third-party Cookies may have retention periods determined by the third party. You can often view expiry details in your browser settings or relevant preference tools.

​

​